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If you remain dissatisfied with the resolution of your complaint or if your complaint was not acknowledged within 14 days. You may escalate your query to:

Complaints Resolution Desk
Office of the Secretary to the Bank, Bank of Tanzania
2 Mirambo Street, 11884 Dar es Salaam
P. O. Box 2939 Telephone: +255 22 223 3265/ +255 22 223 3246 Fax +255 (0) 22 223 4067
Email address: complaints-desk@bot.go.tz

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