I&M Bank Rwanda's Corporate Strategy and Values


  • Consciously develop an image of an institution genuinely interested in long term relationships – being proactive and responsive to customers’ requirements and expectations.
  • Provide the highest quality of service consistently with warmth and friendliness so that customers genuinely feel comfortable.
  • Offer value for money to our customers in terms of products and services.
  • Be recognized for ethical practices and fully respect rules and regulations.
  • Be recognized as a Company with clear procedures and well developed internal systems to foster an efficient delivery platform for products and services.
  • Be perceived as an Institution, which has fresh ideas and is keeping pace with technology to improve product delivery standards.
  • Be recognized for providing congenial working atmosphere where there is mutual respect for each other.
  • Be an organization, which strives to attract talented professionals through a dynamic human resources policy, which is based on:
    •  having a fair reward policy and career planning.
    •  showing no bias towards race, or religion or ethnic background.
    •  Providing an enabling environment to bring out the best from its most valuable resources.
    •  Interacting and close understanding at all levels.
    •  creating an environment where work is a pleasure, a challenge and not a burden.
    •  being an employer who encourages its employees to enrich standards either through education, training, or other support. The employee feels assured that the employer will standby when really needed.
    •  having good communication to keep staff abreast of the broader picture to make each one a part of the organization and its aspirations. This is also to promote feedback and suggestions to make the organization more efficient and being profitable and a HAPPIER PLACE.
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