Our commitment to providing a high standard of service to all our customers.



I&M Bank Rwanda’s Customer Service Charter sets out a commitment to providing a high standard of customer service. We seek to meet your financial needs by offering quality financial advice, products and services. Our customers are the cornerstone of our business and we consistently strive to exceed your expectations by anticipating and meeting your financial needs. This Service charter outlines the type of service standards and time frames we aim to provide. Our key commitments include: Service, Fairness, Security, Accountability and Transparency.

Download our Customer Service Charter .

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