Mobile Banking

Access your account 24/7 using mobile phone banking service. It is convenient, friendly and secure.

I&M Mobile is a convenient and secure way to do banking. It is available to Smartphone and basic phone users:

Smart Phone
If you’re a smartphone user, download I&M App from your app store. (Android and IOS).  Android and Iphone users can also access I&M SafeCard – an app which will allow you to block and unblock your Debit/Credit card straight from your Smartphone.

Basic Phone
If using basic phone, you can access the service by dialing *458#

Download the app from the below links
Android (Google Play) | IOS (App Store) 

Easy and convenient I&M Mobile Banking now also supports 2 joint approvers to authorise transactions. (For joint account holders only)

I&M Mobile gives the following services:

Balance Enquiry, Mini Statement, Account summary
Funds Transfer (between Self Accounts and 3rd Party Accounts within I&M Bank)
Mobile Airtime Top-up (to Safaricom, Airtel and Orange subscriber numbers)
Transfer money from your I&M Bank account to an M-Pesa Account, and vice versa. Available for Safaricom subscribers only.
Agency Banking (Cash withdrawal)
Utility Bill Payment (KPLC, Zuku, DSTV, GOTV, Nairobi Water, Airtel Postpaid,Orange Postpaid, , Jamii Telkom) .
Forex Rate Enquiry
Stop Cheque
Setting up standing orders
Service Request (Cheque Book Request, Full Statement Request, Registration for Email Statement )
SMS alerts for account transactions.
Lifestyle features on I&M Mobile App (Traffic Cameras,Business tools and extras)


For users previously enjoying the service under the old I&M Mobile App, click here to see the process of switching to the new App. If you are yet to sign-up for the service, click here and view the procedure for self- registration. Alternatively, you can visit your nearest branch for assistance.

Interested in Mobile Banking?
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