1. What services do I enjoy as a diaspora customer?

2. How do I open I&M Bank savings or current/business account?

It is simple, friendly and fast :-

3. How do I know my account has been opened?

  • We will take 2 working days to open your account
  • We shall email  you account confirmation
  • For enquiry and clarifications email diaspora@imbank.co.ke

4. How do I fund my account from abroad?

You can send funds into your account by choosing the various convenient and user friendly remittance channels.

5. How do I run my I&M bank account while abroad?

With i-Click, our internet banking, you have full control of your account.

6. Can I give someone authority to operate account?

You will need to introduce an agent to the bank through:-

7. What would I do in case I forget my debit card pin?

You will need to apply for a new pin number regeneration. For such requests, send a secure email through I-Click, under “My Mail” tab.

8. How do I renew my expired ATM card?

Debit card is automatically renewed upon expiry. Your new card will be available for collection/dispatch when your current card expires.

9. How do I buy property back home?

We give you more than one option to invest, you may opt to have our attractive      mortgage plan  or go for cash buying deal facilitation option

10. What if I changed my contact details?

You will need to contact Diaspora banking unit on diaspora@imbank.co.ke  with your new address to enable us update your records.

11. How do I contact you?

You can reach us through any of the following;

  •  Chat with us via our website chat option
  • Email : diaspora@imbank.co.ke
  • 24-hour Call Centre:   +254 20 322 1000,  +254 719 088 000,  +254 732 100 000,   +254 753 100 000
  • Diaspora Banking Unit Tel : +254 719 088 019 ,   +254 719 088 687
  • I&M Bank Tower, P.O. Box 30238 – 00100, Nairobi GPO, Kenya