Direct Debits is a service that aids businesses to collect regular payments from their customers holding accounts in various Banks.

If your business/organization requires regular repetitive collections to be made ( Membership fees, rent, utility payments, insurance premium etc), this service will enable you to directly collect the payable amounts from your customers’ bank account without them having to keep arranging for payment every time. It saves you and your customer’s administrative time and expenses.

Among other benefits that your business and your customers will enjoy include:

  • It is easy and convenient –the process is automated after initial set-up
  • Free set-up for corporates
  • Cost effective
  • Better cash flow management
  • Quick reconciliation using ready reports
  • Easy to pick and follow-up on failed payments
  • Eliminates risks of cash payments and cheque clearing
  • Automatic transfers as per desired frequency – No need for your customers to keep tracking the due dates.


Interested in Direct Debit Scheme?
If you need any help or information about our Direct Debit Scheme, please complete the form below so we can quickly get back to you.
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How the service works

Your business, (referred to as an Originator in the Direct Debit Scheme) asks its customers (referred to as Payers) for an authority or mandate to make periodic deductions from the Payers’ Bank account being payments for a service offered. The Originator then forwards the instructions to I&M Bank to collect the monies owed as per stated frequency and credit the proceeds to the Originators Bank account at I&M Bank. Funds from other Banks are collected through the Clearing House under Kenya Bankers Association.

How to sign-up

Download, complete and submit the DIRECT DEBIT SCHEME APPLICATION FORM to the nearest I&M Bank branch. Your I&M Bank Relationship Manager will guide you through the on-boarding process.

will be required on a frequent basis to forward instructions from new customers joining your business or amendments from existing customers.

Service charges

The service will attract the following charges which will be levied from your Business Account.

Transaction description Charge to the I&M Bank Business customer
Set-up cost Free
Inward  Direct Debit Transfer   KSh 100 per transfer
Unpaid outward Direct Debit Transfer   KSh 500 per transfer

Your customers (the Payers) will settle their respective transaction charges as levied by their Banks where account is held.