We’re always disappointed to hear that something has gone wrong. If you have a problem, please let us know and we’ll do everything we can to sort it out straight away.
Your views are important to us and your feedback is key to improving the products and services we offer.
Click here to view our complaint handling process.
You can send us an email using the form below. Make sure you include all your contact details so we can get back to you.
Alternatively, you can get in touch with us by calling our 24-hour Call Centre on +254 20 322 1000, 0719 088 000, 0732 100 000 or by mailing us at I&M Bank, P.O. Box 30238 – 00100, Nairobi GPO, Kenya.