Branches

Our 41 branches are located in business and residential locations at all major financial centres in Kenya – Nairobi, Mombasa, Kisumu, Eldoret, Nakuru, Nyeri, Meru, Nanyuki and Malindi. In Nairobi, we are in 27 locations. Our branches are built to the highest standards of convenience, comfort and aesthetics and every one of them has a 24 hour ATM.

Our customers have access to thousands of ATMs in Kenya and millions worldwide through our memberships in the Kenswitch Bank ATM network and VISA network.   Besides the ATM’s located at our branches, we also have several off-site ATM locations.

• Kenyatta Avenue

  I&M Bank Tower, Kenyatta Avenue, P.O. Box 30238 - 00100 Nairobi GPO, Kenya
  Tel: 254-20-3221001
  Cell: 0719 088 001,0732 100001
  Fax: 254-20-2212947,2216732
  Email: CustomerserviceKA@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 9:00 am to 5:00 pm Weekend: Saturday: 10:00 am to 1:00pm Sunday: Closed

• Karen

  Karen Office Park , Langata Road, Address: P.O. Box 30238 - 00100 Nairobi GPO, Kenya
  Tel: 254-020 3221008
  Cell: 0719 088 008, 0732 100 008
  Fax: 254-020 883789
  Email: CustomerserviceKR@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 9:00 am to 5:00 pm Weekend : Saturday: 9:00 am to 1:00 pm Sunday: Closed

• 2nd Ngong

  I&M Bank House, 2nd Ngong Avenue P.O. Box 30238 - 00100 Nairobi GPO,Kenya
  Tel: 254-20-2711994-5,3221002
  Cell: 0719 088 002, 0732 100002
  Fax: 254-20-32713757/2716372
  Email: CustomerserviceNG@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 9:00 am to 4:00 pm Weekend: Saturday: 10:00 am to 1:00pm Sunday: Closed

• Sarit Centre

  1st Floor Sarit Centre, Westlands P.O. Box 30238 - 00100 Nairobi GPO,Kenya
  Tel: 254-20-4449675, 3221003
  Cell: 0719 088 003, 0732 100003
  Fax: 254-20-3748080
  Email: customerserviceSC@imbank.co.ke
  Operating Days and Hours:
  Weekday: Monday to Friday: 8.30 am to 6.00 pm Weekend: Saturday: 9.30 am to 2.30 pm Weekend: Sunday: 10.00 am to 2.00 pm

• Biashara Street

  Ansh Plaza P.O. Box 30238 - 00100 Nairobi GPO,Kenya
  Tel: 254-20- 2223168, 3221004
  Cell: 0719 088 004,0732 100004
  Fax: 254-20-2221679
  Email: CustomerserviceBS@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 9:00 am to 5:00 pm Weekend: Saturday: 9:00 am to 1:00 pm Sunday: Closed

• Industrial Area

  K.C.C Building,Changamwe Road P.O. Box 30238 - 00100 Nairobi GPO,Kenya
  Tel: 254-20-3221006, 6533704
  Cell: 0719 088 006,0732 100006
  Fax: 254-20-533395
  Email: CustomerserviceIA@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 9:00 am to 4:30 pm Weekend: Saturday: 9:00 am to 12:00 pm Sunday: Closed

• Langata Link

  Langata Link Complex,Langata South Road P.O. Box 30238 - 00100 Nairobi GPO,Kenya
  Tel: 254-20-3221015
  Cell: 0719 088 015,0732 100015
  Fax: 254-20-8097022
  Email: CustomerserviceLA@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 8:30 am to 4:00 pm Weekend: Saturday: 9:00 am to 1:00 pm Sunday: Closed

• Valley Arcade Branch

  Kenol Kobil Station, Gitanga Road P.O. Box 30238 - 00100 Nairobi GPO, Kenya
  Tel: 254-20-3221016,3862051
  Cell: 0719 088016, 0732 100016
  Fax: 254-020 3862053
  Email: CustomerserviceLN@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 9:00 am to 5:00 pm Weekend: Saturday: 9:00 am to 2:00 pm Sunday: Closed

• Panari Sky Centre

  Mombasa Road P.O. Box 30238 - 00100 Nairobi GPO, Kenya
  Tel: 254-020 828206/ 20- 3221009
  Cell: 0719 088009 ,0732 100009
  Fax: 254-020 828209
  Email: CustomerservicePC@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 9:00 am to 5:00 pm Weekend: Saturday: 9:00 am to 1:00 pm Sunday: Closed

• Parklands

  Centre Point, Parklands Road P.O. Box 30238 - 00100 Nairobi GPO, Kenya
  Tel: 254-020 374 1090/ 322 1010
  Cell: 0719 088010 ,0732 100010
  Fax: 254-020 374 1395
  Email: CustomerservicePK@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 8:30 am to 4:30 pm Weekend: Saturday: 9:00 am to 2:00 pm Sunday: Closed

• Wilson Airport

  Pewin House, Wilson Airport P.O. Box 30238 - 00100 Nairobi GPO, Kenya
  Tel: 254-020 3221011, 6001262
  Cell: 0719 088011, 0732 100011
  Fax: 254-020 6001259
  Email: CustomerserviceWL@imbank.co.ke
  Operating Days and Hours:
  Weekday: Monday to Friday: 9:00 am to 5:00 pm Weekend: Saturday: 9:00 am to 1:00 pm Sunday: Closed

• Ongata Rongai

  Maasai Mall, 1st floor, Ongata Rongai P.O. Box 30238 - 00100 Nairobi GPO, Kenya
  Tel: 254-020 3221012
  Cell: 0719 088012 , 0732 100012
  Fax: 254-020 352 2036
  Email: CustomerserviceRG@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 08:30 am to 4:00 pm Weekend: Saturday: 09:00 am to 1:00 pm Sunday: Closed

• South C

  South C Shopping Centre P.O. Box 30238 - 00100 Nairobi GPO, Kenya
  Tel: 254-020 3221013/605664
  Cell: 0719 088013 , 0732 100013
  Fax: 254-020 605665
  Email: Customerservice_SouthC@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 9:00 am to 5:00 pm Weekend: Saturday: 9:30 am to 1:00 pm Sunday: Closed

• Riverside Drive Branch

  Hanover, 14 Riverside, Riverside Drive P.O. Box 30238 - 00100 Nairobi GPO, Kenya
  Tel: 254-020 3221019
  Cell: 0719 088019 , 0732 100019
  Fax: 254-020 321968
  Email: CustomerserviceRS@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 9:00 am to 4:00 pm Weekend: Saturday: 9:00 am to 2:00 pm Sunday: Closed

• Nyali

  Nyali Cinemax,Main Nyali Road P.O. Box 86357-80100 Mombasa, Kenya
  Tel: 254-020 3221014
  Cell: 0719 0880014/ 0732 100014
  Fax: 254-20-41-2600303
  Email: CustomerserviceNY@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 9:00am to 5:00 pm Saturday: 10:00am to 3:00pm Sunday: 10:00am to 3:00pm

• Mombasa

  Biashara Building,Nyerere Road P.O. Box 86357 - 80100 Mombasa,Kenya
  Tel: 020 - 3221005
  Cell: 0719 088005, 0732 100005
  Fax: 254-41-2225197
  Email: CustomerserviceMS@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 8:30 am to 4:00 pm Weekend : Saturday: 9:00 am to 1:00 pm Sunday: Closed

• Kisumu

  Bon Accord House, Oginga Odinga Street, P.O. Box 424 - 40100, Kisumu, Kenya
  Tel: 254-57 - 20-3221007
  Cell: 0719 088007, 0732 100007
  Fax: 254-57-2022657
  Email: CustomerserviceKS@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 9:00 am to 5:00 pm Weekend : Saturday, 9:00 am to 2:00 pm Sunday: Closed

• Nakuru

  Polo Centre, Kenyatta Avenue, P.O. Box 18445 – 20100 Nakuru, Kenya
  Tel: 254-20 3221018
  Cell: 0719 088018 / 0732 100018
  Fax: 254-20-3221967
  Email: CustomerserviceNK@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 8:00am to 5:00 pm Weekend: Saturday: 9:00am to 3:00pm Sunday: Closed

• Eldoret

  Imperial Court, Ground Floor, Uganda Road
  Tel: 254- 20-3221017
  Cell: 0719 088017, 0732 100017
  Fax: 254-53-2033250
  Email: CustomerserviceEL@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 9:00 am to 5:00 pm Weekend: Saturday: 9:00 am to 2:00 pm Sunday: Closed

• Changamwe Branch

  Refinery Building 1st Floor, Refinery Road P.O.Box 86357-80100 Mombasa
  Tel: 254-020 3221021
  Cell: 0719 088 021, 0732 100 021
  Fax: 254-20-3221971, 0732100971, 0719088971
  Email: CustomerserviceCH@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 8:30 am to 4:00 pm Weekend: Saturday: 9:00 am to 1:00pm Sunday: Closed

• Kisii Branch

  Royal Tower,Hospital Road P.O.Box 4474-40200 Kisii,Kenya
  Tel: 254-20-3221020
  Cell: 0719 088 020,0732 100 020
  Fax: 254-20-3221970
  Email: CustomerserviceKisii@imbank.co.ke
  Operating Days and Hours:
  Weekdays: Monday to Friday: 9:00 am to 5:00 pm Weekend: Saturday: 9:00 am to 1:00pm Sunday: Closed

• Malindi Branch

  Sabaki Centre, Ground Floor, Lamu Road
  Tel: 254-20 3221022
  Cell: 0732 100 022 , 0719 088 022
  Fax: 254-20 3221972
  Email: CustomerService.Malindi@imbank.co.ke
  Operating Days and Hours:
  Weekday: Monday to Friday, Timings: 9:00 am to 5:00 pm Weekend: Saturday, 9:00 am to 2:00 pm Weekly off: Sunday

• Nyeri Branch

  Hopewell Place, Ground Floor, Gakere Road
  Tel: 254-20 3221023
  Cell: 0732 100 023 , 0719 088 023
  Fax: 254-20 3221973
  Email: customerservice.nyeri@imbank.co.ke
  Operating Days and Hours:
  Weekday: Monday to Friday, Timings: 8:30 am to 4:00 pm Weekend: Saturday, 9:00 am to 12:30 pm Weekly off: Sunday

• Thika Branch

  Ground Floor, 80 West Place, Opp. Tuskys Supermarket
  Tel: (020) 3221024
  Cell: 0732100024/0719088024
  Fax: (020) 3221974
  Email: CustService.Thika@imbank.co.ke
  Operating Days and Hours:
  Weekday : Monday to Friday, 9:00 am to 5:00 pm Weekend : Saturday, 9:00 am to 1:00 p.m WeeklyOff : Sunday

• Gigiri Branch

  Gigiri Square, Ground Floor, United Nations Avenue, Nairobi
  Tel: 254 020 3221025
  Cell: 0732 100 025/0719 088 025
  Fax: 254-020 3221975
  Email: Custservice.Gigiri@imbank.co.ke
  Operating Days and Hours:
  Weekday: Monday to Friday, Timings: 9:00 am to 5:00 pm Weekend: Saturday, 9:00 am to 1:00 pm Weekly off: Sunday

• Mtwapa Branch

  Mtwapa Mall, Ground Floor, Mombasa Malindi Road
  Tel: (020) 3221026
  Cell: 0732100026/0719088026
  Fax: (020) 3221976
  Email: CustomerService.Mtwapa@imbank.co.ke
  Operating Days and Hours:
  Weekday : Monday to Friday, 9:00 am to 5:00 pm Weekend : Saturday, 9:00 am to 2:00 pm Weekly Off : Sunday

• Lavington Mall Branch

  Lavington Mall, 1st Floor, off James Gichuru road
  Tel: 254-20-3221027
  Cell: 0719 088 027, 0732 100027
  Fax: 254-20-3221977
  Email: customerservice.lavingtonmall@imbank.co.ke
  Operating Days and Hours:
  Weekday : Monday to Friday, 9:00 am to 5:00 pm Weekend : Saturday, 10:00 am to 1:00 pm Weekly Off : Sunday

• Kitale Branch

  Mega Centre Mall, Ground Floor
  Tel: 254-20-3221028
  Cell: 0719 088 028, 0732 100028
  Fax: 254-20-3221978
  Email: CustomerService.Kitale@imbank.co.ke
  Operating Days and Hours:
  Weekday : Monday to Friday, 9:00 am to 5:00 pm Weekend : Saturday,9:00 am to 2:00 pm Weekly Off : Sunday

• Lunga Lunga Branch

  First Floor, Lunga Lunga Mall, Lunga Lunga Road, Industrial Area
  Tel: 254-20-3221029
  Cell: 0719 088029, 0732 100029
  Fax: 254-020 3221979
  Email: CustomerService.LungaLunga@imbank.co.ke
  Operating Days and Hours:
  Weekday: Monday to Friday, Timings: 9:00 am to 5:00 pm Weekend: Saturday, 9:00 am to 12:00 pm Weekly off: Sunday

• Yaya Centre Branch

  Fourth Floor, Yaya Centre, Argwings Kodhek Road
  Tel: 254-20-3221030
  Cell: 0719 088030, 0732 100030
  Fax: 254-020 3221980
  Email: customerservice.yayacentre@imbank.co.ke
  Operating Days and Hours:
  Weekday: Monday to Friday, Timings: 9:00 am to 5:00 pm Weekend: Saturday, 10:00 am to 3:00 pm Weekly off: Sunday, Closed

• Gateway Mall Branch

  Gateway Mall, on Mombasa road (opposite to Kappa Oil Co Ltd and Syokimao railway station), Nairobi.
  Tel: 254-020 3221031
  Cell: 0732 100 031 / 0719 088 031
  Email: Custservice.GatewayMall@imbank.co.ke
  Operating Days and Hours:
  Weekdays 09:00am - 5:00pm Saturdays 09:00am - 2:00pm Sundays Closed

• Garden City Mall Branch

  Garden City Mall, Thika Road
  Tel: 254-20-3221032
  Cell: 0732 100 032 / 0719 088 032
  Email: CustService.GardenCity@imbank.co.ke
  Operating Days and Hours:
  Weekday : Monday to Friday, Timings : 9.00 am to 5.00 pm Weekend : Saturday, 10.00 am to 2.00 pm Sunday : Closed

• Milele Mall Branch

  Milele Mall, Ngong Town
  Tel: (020) 3221033
  Cell: 0732 100 033 / 0719 088 033
  Email: Custservice.MileleMall@imbank.co.ke
  Operating Days and Hours:
  Weekdays : 9:00am - 4:00pm Saturdays : 9:00am - 1:00pm Sundays : Closed

• Nanyuki Branch

  Hussein Building, Ground Floor
  Tel: (020) 3221035
  Cell: 0732 100 035/ 0719 088 035
  Email: Customer.Nanyuki@imbank.co.ke
  Operating Days and Hours:
  Weekdays : 08:30am - 4:00pm Saturdays : 09:00am - 12:00pm Sundays : Closed

• Cross Road Branch

  Off River Road
  Tel: (020) 3221034
  Cell: 0732 100 034/ 0719 088 034
  Email: Customer.CrossRoad@imbank.co.ke
  Operating Days and Hours:
  Weekdays : 09:00 am - 5:00 pm Saturdays : 09:00 am - 2:00 pm Sundays : Closed

• Meru Branch

  P&K Plaza, Ground Floor, Moi Avenue
  Tel: 020 322 1037
  Cell: 0732 100 037 / 0719 088 037
  Email: CustService.Meru@imbank.co.ke
  Operating Days and Hours:
  Weekday : Monday to Friday, Timings : 8.30 am to 4.00 pm Weekend : Saturday, 8.30 am to 12.30 pm Weekly Off : Sunday

• Eldama Park Branch

  Eldama Park
  Tel: 254-20-3221038
  Cell: 0719 088 038, 0732 100 038
  Email: CustService.Eldama@imbank.co.ke
  Operating Days and Hours:
  Weekday: Monday to Friday, Timings: 9.00 am to 4.30 pm Weekend: Saturday, Timings: 9.00 am to 1.00pm Weekly Off: Sunday

• Dunga Road Branch

  Industrial Area, Dunga Road
  Tel: 254-20-3221040
  Cell: 0719 088 040, 0732 100 040
  Email: CustService.Dunga@imbank.co.ke
  Operating Days and Hours:
  Weekday : Monday to Friday, Timings : 9.00 am to 4.30 pm Weekend : Saturday, 10.00 am to 1.00 pm Weekly Off : Sunday

• Ridge Court Branch

  Parklands, Ridge Court
  Tel: 254-20-3221041
  Cell: 0719 088 041, 0732 100 041
  Email: CustService.RidgeCourt@imbank.co.ke
  Operating Days and Hours:
  Weekday : Monday to Friday, Timings : 9.00 am to 5.00 pm Weekend : Saturday, 9.00 am to 1.00 pm Sunday : 10.00 am to 1.00 pm

• Haile Selassie Branch

  Haile Selassie Avenue, Patel Samaj Building
  Tel: 254-20-3221043
  Cell: 0719 088 043, 0732 100 043
  Email: CustService.HaileSelassie@imbank.co.ke
  Operating Days and Hours:
  Weekday: Monday to Friday, Timings: 9:00 am to 5:00 pm Weekend: Saturday, 09:00 am to 2:00 pm Weekly off: Sunday

• Spring Valley Branch

  Spring Valley Business Park, Ground Floor, Block B
  Tel: 020 3221036
  Cell: 0732 100 036 / 0719 088 036
  Email: CustService_SpringValley@imbank.co.ke
  Operating Days and Hours:
  Weekday: Monday to Friday: 9:00 am to 4:30 pm Weekend: Saturday: 9:00 am to 1:00 pm Sunday: Closed

Off site ATMs

KenSwitch Affiliate Banks

• ABC
• BOA
• CBA
• CBKL
• SBM BANK (K) LTD
• CREDIT
• DUBAI
• SPIRE BANK
• ECOBANK
• FAMILY
• FCB
• GAB
• I&M BANK LTD
• GUARDIAN
• HOUSING FINANCE
• IMPERIAL BANK
• I&M BANK
• JAMIIBORA
• KCB
• SIDIAN BANK
• MEB
• M-ORIENTAL BANK LTD
• POSTBANK
• TNBL
• UBA